Returns & Refunds

Our Returns Promise

At Elite Drive UK we stand behind every product we sell. If you change your mind, you can return most items to us within 30 days of delivery for a full refund of the item price. To be eligible, items must be unused, in a resalable condition and returned in their original packaging with any tags, manuals or fittings included.

Your 14-Day Right to Cancel

As a UK consumer, under the Consumer Contracts Regulations 2013 you have a statutory right to cancel your order within 14 days of receiving your goods, without giving any reason. If you cancel, you must return the goods to us within 14 days of telling us. Once we receive them (or receive proof they've been sent back), we'll refund the full amount you paid, including standard delivery.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged, or isn't what you ordered, please contact us within 30 days and we'll make it right straight away — with a free replacement or a full refund. For faulty or incorrect items, we cover the cost of return postage. Your legal rights under the Consumer Rights Act 2015 are always protected.

How to Return an Item

1. Email us at [email protected] with your order number and the item(s) you'd like to return.
2. We'll reply with simple return instructions and the return address.
3. Pack the item securely in its original packaging and send it back to us.
4. Once received and checked, we'll process your refund within 14 days.

For change-of-mind returns, the cost of return postage is the customer's responsibility. We recommend using a tracked service, as we can't be responsible for items lost in transit back to us.

Returns Postage & Prepaid Labels

For change-of-mind returns, you're welcome to send your item back using any tracked postage service of your choice. If you'd prefer, we can email you a prepaid returns label — just ask when you contact us. The cost of the prepaid label is simply deducted from your refund, so there's nothing to pay up front.

For faulty, damaged or incorrect items, return postage is always on us — we'll provide a free prepaid label and you won't be charged a penny.

Restocking Fee

A 20% restocking fee may be applied to voluntary change-of-mind returns, to cover the cost of inspecting, repackaging and re-listing returned items. This will be deducted from your refund and clearly shown before it's processed.

The restocking fee never applies to items that are faulty, damaged or not as described, and it does not apply to cancellations made within your 14-day statutory right-to-cancel period — in those cases you receive a full refund. Your rights under UK consumer law are always protected.

Refunds

Approved refunds are issued to your original payment method within 14 days of us receiving your returned item. You'll get an email confirmation once your refund has been processed. Depending on your bank or card provider, it can then take a few additional working days for the funds to appear in your account.